Domain Traceroute Instructions

In many cases, we’ll need to see a traceroute from your computer to your domain in order to diagnose connection and other problems. To run a traceroute from your machine, follow the instructions below. To run a traceroute to your domain from a Windows machine, open your Command Prompt (Start – cmd.exe), and type the command: tracert replacing with your domain name. ... Read More »

Troubleshooting E-mail Problems

Check your Configuration The first thing to do is verify that you have configured your e-mail client correctly. CLICK HERE for detailed instructions. At the very least, make sure that you have your POP (Incoming) Mail Server set to (where is your actual domain name.) Do not prefix your domain name with http://, www.,mail., pop3. or any other prefix. Also verify that your username and password have been entered correctly. For the ... Read More »

Troubleshooting Broken Images and Hyperlinks

There are three possible reasons why your images are not showing up on your pages as expected: The image file is not located in the same location that is specified in your <IMG SRC=> tag; the image does not have the same path and/or file name as specified in your <IMG SRC=> tag; the image file is corrupt or damaged. There are two possible ... Read More »

Choosing the Perfect Domain Name

In planning your online presence, the domain name choice is one of the most important decisions you will make, particularly if you will rely on non-internet promotion to drive traffic to your site. If you expect all of your visitors to come to your site by simply clicking a hyperlink from a search engine or from other web sites, your ... Read More »

Understanding the Domain Name System

Let’s say you want a domain name — for the purpose of this explanation, we’ll use Let’s break down what a domain name is first. And to do that, we’ll need to break down and define what a URL is. URL is an acronym for Uniform Resource Locator, which in layman’s terms, means an internet address. In the above diagram, we ... Read More »

Protect your Domain Registration

We often get frantic support calls like, “HELP! My web site is completely down!!!” We do a little checking and discover that the web site’s fine, but the problem is that the domain name registration has expired, so the registration agency has disabled the nameserver lookup. In some cases, the registration expired so long ago that the registration has been ... Read More »

Reducing Spam

Unfortunately, it appears that the problem of spam is here to stay. As if that thought’s not bad enough, the volume and the offensive nature of this questionable practice seems to be increasing at an exponential rate. We receive a lot of questions about this problem and its solution. The short answer is that there probably is no 100% fool-proof ... Read More »

Protect Yourself Against Viruses and Worms

A new breed of viruses is rapidly spreading across the Internet. Many of these viruses and worms appear as deceptively-innocent e-mails, which accounts for their rapid spread. In addition to the damage they do to individual computers and networks, they also overload mail servers and networks, which can cause delays and other problem with normal e-mail delivery. You can protect yourself (and ... Read More »

Configuring and Using FormMail

What is FormMail? This script is one from Matt’s Script Archive which we have installed and preconfigured for your domain. FormMail is a generic www form to e-mail gateway, which will parse the results of any form and send them to the specified user. This script has many formatting and functional options, most of which can be specified through the ... Read More »

MP3 Streaming Instructions

[REMINDER: The transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or local law is strictly prohibited under the terms and conditions of your hosting account. This includes copyrighted material used without permission.] To stream an mp3 file, upload your mp3 file to your www directory (or to a subdirectory of ... Read More »

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