In order to access your e-mail account(s) from your local computer, you’ll need to configure an e-mail client (e.g., Outlook, Outlook Express, Eudora) to connect to your account. Configuration settings differ slightly depending on whether your account is IP-based or name-based (In general, if your account is IP-based, you will have the SiteMadeEasy control panel; if your account is name-based, you will have the Ensim control panel.)

[NOTE: Your account also includes SquirrelMail, a web-based e-mail application.]


IP-Based E-mail Setup

    • POP (Incoming) Server: yourdomain.com
    • SMTP (Outgoing) Server: yourdomain.com — or use your local Internet Service Provider’s SMTP server to reduce problems sending mail*.
    • Username, Account Name, Login name, etc: The “name” of the account. For your primary POP/FTP/Telnet account, use yourdomain; for other accounts you’ve set up, use the login name you selected when you created the account.
  • Password: The password you selected when you created the account.

  • SMTP Server Authentication: Off


Name-Based E-mail Setup

    • POP (Incoming) Server: mail.yourdomain.com
    • SMTP (Outgoing) Server: mail.yourdomain.com — or use your local Internet Service Provider’s SMTP server to reduce problems sending mail*.
    • Username, Account Name, Login name, etc: The fully-qualified address of the account. For your primary POP/FTP/Telnet account, use username@domainname.com orusername#domain.com;
  • Password: The password you selected when you created the account.

  • SMTP Server Authentication: On – use same settings as incoming

Other Considerations

Be sure that your mail client is not set to leave messages on the server after downloading. Your POP accounts have their own disk quotas. If you allow your POP mailbox to become full, you will not be able to receive additional mail.

Please note that incoming and outgoing e-mail messages are limited to approximately 1 mB in total size (text plus attachments.) This is a server-side setting and cannot be modified. If you need to transfer large files on a regular basis, we recommend setting up an FTP account for that purpose.

On our IP-based servers, before you can send e-mail, you must log in to check/receive mail first. This requirement is one of the measures we’ve taken to prevent our servers from being used as relays for spam (unsolicited bulk e-mail.) You must log in to check/receive mail at least once during every 24-hour period in order to send mail from your account. If you try to send mail without first checking/receiving, you will recieve a “Relay attempt failed” error.

If you’re experiencing problems sending or receiving e-mail, the information contained in our E-Mail Troubleshooter may help diagnose and solve the problem.

*If send mail problems occur frequently: Use your domain’s POP server for incoming mail, but use your local ISP’s SMTP server to send mail. You have a direct connection to your ISP, so you avoid the problems of slow/dead intermediate routers. This solution also solves the growing problem of ISP’s blocking Port 25 (SMTP) relays. Simply substitute your ISP’s SMTP connection information for your domain’s SMTP info and leave everything else the same. Mail will still appear as coming from yourname@yourdomain.com. Your ISP can provide the information you need to set up the connection — usually mail.myisp.net or smtp.myisp.net. Contact your local ISP’s support staff to obtain the correct settings.