Add User Logins

At setup, your account has its primary POP/FTP/Telnet login (yourdomain@yourdomain.com) enabled. You can use this login to FTP files to your account, access your account through telnet, and send/receive e-mail. Depending upon your account type, you may have additional POP or POP/FTP/Telnet logins available at no charge. You can also purchase additional logins -- contact sales for more information on login pricing.

To install additional logins to your account, you must add them from the User Manager section of your control panel. After logging in to your control panel, select the User Manager link. Then, select the Add User link from the top navigation bar.

CLicking on the Add User link will bring you to a screen that looks like this:

There are three types of logins: POP, FTP, and Shell. The POP user provides access to e-mail only; the FTP user provides both e-mail and FTP access; the Shell user provides access via e-mail, FTP, and secure shell telnet (SSH).

You can add logins by following these steps:

 
General user account set-up instructions

1. Click on "Add User" from the main User Management screen.
2. Select the account type you wish to add (POP, FTP, or Shell). See the descriptions of each type below to determine which is best for you.
3. For Username, enter the name you wish your user to access the account with. For example, if you want to receive mail at bob@yourdomain.com, enter bob in the Username field.
4. Enter the password that the users will use to access the account.
5. The directory field is used to limit a user to a particular subdirectory (so they cannot change files in directories outside the one specified). This will be relative to the /www directory, as in the following example:
   
   
   • Directory: /www/users/bob (accessed by http://www.yourdomain.com/users/bob)
     
   • Entry in directory field: /users/bob
     
     
   If you are setting up an POP login, leave the directory field blank -- the directory field only applies to FTP and Telnet logins.
6. Click "Setup".

 
POP (Post Office Protocol)

This is an email account, a private storage location for anyone sending electronic mail. It can be accessed from any computer running a third party email program such as Eudora, Netscape or Outlook.

 
FTP (File Transfer Protocol)

FTP is a method of uploading files from your computer to the server your account is located on, or downloading files from the server to your local computer. FTP logins include FTP access as well as POP e-mail access.

To upload or download files using FTP, you must use an FTP client such as the Site Manager in the WebControl Panel, or a third-party FTP client like CuteFTP or WS_FTP.

To set-up an FTP account:

1. Follow the steps listed under General Account Set-up instructions.
2. Select "FTP" as the account type in Step 3.
3. If you need to limit the user to a particular directory, enter the directory in Step 6. If not, leave it blank

For more information on connecting to your account via FTP, CLICK HERE.

 
SSH (Secure Shell) Telnet

SSH is secure Telnet. Telnet is a protocol that enables you to log into a remote host or terminal through your home computer, as though you were sitting directly at the server your account is on. You'll need to learn some basic UNIX commands to make any changes to your account via telnet. Telnet accounts also include POP E-mail and FTP access.

To set-up an SSH account:

1. Follow the steps listed under General Account Set-up instructions.
2. Select "Telnet" as the account type in Step 3.
3. If you need to limit the user to a particular directory, enter the directory in Step 6. If not, leave it blank.

For more information on connecting to your account via SSH, CLICK HERE.

 
Common Errors

 
Error: "User exists. Choose another username."

Your domain shares a server with 300 or so other domains. Because all domains on a single server use the same mail system, all logins on a server must be unique across all of the domains on that server. In other words, if another domain that resides on your server has already selected sales@otherdomain.com as a POP login, you will not be able to create sales@mydomain.com . You will receive an error message stating, "User exists. Choose another username." when you try to add the POP.

There's an easy workaround to this situation. Just create a redirect. It looks the same, it works the same(almost), and no one will know the difference. If you choose the user ID "sales," for example, and its already taken ... simply create a POP login called "sales2," and create a redirect that redirects anything sent to "sales@yourdomain.com" to "sales2@yourdomain.com". Just make sure that you configure your e-mail client to receive mail from the "sales2" account not "sales". In your e-mail client configuration, set your From: and/or your Reply-to: address to "sales@yourdomain.com" and the redirect will be transparent.

 
Error: "User names must be between 1 and 80 alpha-numeric characters including dashes (-) anywhere except the beginning"

This one's pretty straightforward. Acceptable characters in a username are the alphabetic characters abcdefghijklmnopqrstuvwxyz, the numeric digits 0123456789 and the dash or hyphen (-). The dash cannot appear as the first character of the username -- it can only appear at the 2nd or later character position.

It's probably a design flaw in the control panel that the dot or period (.) is not an acceptable character. This would appear to prevent users from choosing POP usernames that follow the somewhat standard form of firstname.lastname@mydomain.com. However, you can work around this problem using the same method you use when you encounter the "User exists" error -- just create a POP account using the acceptable character set, and then create a redirect using the username that you want. For example, if you want to be able to send mail to john.smith@mydomain.com, just create a POP account for john or johnsmith or whatever, and then create a redirect named john.smith that forwards mail to the POP account you created.

 
Login Doesn't Appear or Doesn't Work

It can take up to 15 minutes for changes and additions from your control panel to take effect. If your new login does not appear or doesn't work after 15 minutes, try adding it again from the control panel. You should also double-check your redirects to make sure that your default entry is pointing correctly (see the E-mail Forwarding instructions for additional information.) If that still doesn't work, contact support for assistance.

 
Directory-Restricted Login Problems

If your directory-restricted POP/FTP or POP/FTP/Telnet user has trouble uploading to their account, double-check the permissions on their restricted directory. Try setting the permissions on that directory to 775 (rwxrwxr-x).

If your directory-restricted POP/FTP or POP/FTP/Telnet user has successfully uploaded files but can't see them from the web, make sure the user is uploading into the "www" subdirectory. POP/FTP and POP/FTP/Telnet users have both a home directory and a www directory. Publically-viewable files must be uploaded into the "www" subdirectory.

 

 

 

Source: http://www.hostingmanual.net/plusmail/logins.shtml