The troubleshooting guides in this section contain information on diagnosing and solving the the most common account problems you might encounter.

Troubleshooting Broken Images and Hyperlinks

How to Fix Broken Images and Links on Your Website

There are three possible reasons why your images are not showing up on your pages as expected:

  1. The image file is not located in the same location that is specified in your <IMG SRC=> tag;
  2. the image does not have the same path and/or file name as specified in your <IMG SRC=> tag;
  3. the image file is corrupt or damaged.

Read more

Cannot Connect to Your Newly Created Hosting Account? Here is Why.

Cannot Connect to Your Newly Created Hosting Account? Here is Why.

Connecting to your web hosting account from your local computer involves your ISP, a series of outbound routers, a series of inbound routers, and your web host’s servers. Often, as many as 12 – 24 individual computers are involved in the transmission of data between your computer and your account on hosting servers. Read more

Domain Traceroute Instructions

How to Do a Traceroute to a Domain?

In many cases, you’ll need to see a traceroute from your computer to your domain in order to diagnose connection and other problems. To run a traceroute from your machine, follow the instructions below. Read more

Troubleshooting E-mail Problems

Troubleshooting E-mail Problems

Check your Configuration

The first thing to do is verify that you have configured your e-mail client correctly. CLICK HERE for detailed instructions.

At the very least, make sure that you have your POP (Incoming) Mail Server set to yourdomain.com (where yourdomain.com is your actual domain name.) Do not prefix your domain name with http://www.,mail.pop3. or any other prefix.

Also verify that your username and password have been entered correctly. For the e-mail account yourdomain@yourdomain.com, the correct username is: yourdomain — it is not yourdomain.com. Read more