The troubleshooting guides in this section contain information on diagnosing and solving the the most common account problems you might encounter.

Troubleshooting Broken Images and Hyperlinks

How to Fix Broken Images and Links on Your Website

There are three possible reasons why your images are not showing up on your pages as expected:

  1. The image file is not located in the same location that is specified in your <IMG SRC=> tag;
  2. the image does not have the same path and/or filename as specified in your <IMG SRC=> tag;
  3. the image file is corrupt or damaged.

Read more

Robots.txt File Explained: Allow or Disallow All or Part of Your Website

Robots.txt File Explained: Allow or Disallow All or Part of Your Website

The sad reality is that most webmasters have no idea what a robots.txt file is. A robot in this sense is a “spider.” It’s what search engines use to crawl and index sites on the internet.

A spider will crawl a site and index all the pages (that are allowed to) on that site. Once that’s complete, the robot will then move on to external links and continue its indexing. This is how search engines find other websites and build such an extensive index of sites. They depend on other sites to link to relevant websites, which will link to others and so on. Read more

Domain Traceroute Instructions

How to Do a Traceroute to a Domain?

In many cases, you’ll need to see a traceroute from your computer to your domain in order to diagnose connection and other problems. To run a traceroute from your machine, follow the instructions below. Read more

Creating Custom Error Messages With .htaccess

Creating Custom Error Messages With .htaccess

Most servers default to the “standard” Apache error message pages for most common browser errors. If you want to develop your own error pages, you’ll need to define those pages in a file named .htaccess, which you upload into your main www directory. The custom error pages that you develop also need to be uploaded into your www directory. Read more

Creating a Custom 404 File Not Found Error Page

Creating a Custom 404 File Not Found Error Page

With some web hosts a file named missing.html or 404.html already exists in the www directory of your account. This is the page that is returned to the visitor when they attempt to visit a page that does not exist (resulting in a 404 error) on your account. You can edit this file to your liking, or create your own. Read more

Accessing your Files through FTP

Accessing your Files through FTP

The process by which files are transferred to the web server is called “FTP” (File Transfer Protocol). You have unlimited access to your account by both SSH (only some web hosts) and FTP 24 hours a day.

Online services which offer an Internet gateway, such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a PPP Internet account, you need an FTP “client” (a software program that performs the FTP function.) Read more

Fun with .htaccess – A Tutorial with Examples

Htaccess File Tutorial: Let’s Have Some Fun With .htaccess [Examples]

The Apache web server has some configuration options that are available to the server administrator. In a shared hosting environment, you don’t have access to the main Apache configuration, so you’re stuck with the default settings. However, it is possible to override some of the default settings by creating (or editing) a file named .htaccess. This htaccess tutorial will show you all the basics you will need in everyday usage. Read more