Service Level Agreements (SLA)
Some of the web hosting companies offer a Service Level Agreement. It states the guaranteed level of availability. If the web host doesn’t deliver that uptime level, you will be entitled to refunds or hosting credits. Use our uptime calculator to quickly see if your provider delivered.
Some web hosts offer real uptime guarantees. Others just say they have a 99.9% uptime guarantee but if you take a look at the terms of service they make you agree with, most of the times you will notice that they do not guarantee it for real. If they don’t deliver the uptime they promised, nothing happens.
Before you start calling your web host that your site is offline, it is a good idea to first check if your website is really offline.
A Trade-Off Between Uptime and Costs
Usually, the higher the uptime guarantee, the higher is the cost. Ideally, you should find the middle ground where the level of uptime gives you peace of mind and the costs don’t go through the sky.
Be wary when a budget hosting company offers 100% uptime. They may believe they can deliver, but in reality, it rarely happens.
Please note: No service provider will have 100% uptime on the long run. They may be up for a couple of months, but sooner or later something always happens. There are just too many things that can go wrong.
Which Web Host Would you Prefer?